Please use this identifier to cite or link to this item:
http://hdl.handle.net/2067/41195| Title: | The relationship between service quality and customer satisfaction | Authors: | Silvestri, Cecilia | Journal: | Building New Business Models For Success Through Competitiveness and Responsibility, 5th Annual EuroMed Conference of the EuroMed Academy of Business. | Issue Date: | 2012 | URI: | http://hdl.handle.net/2067/41195 |
| Appears in Collections: | D1. Contributo in Atti di convegno |
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