Please use this identifier to cite or link to this item:
http://hdl.handle.net/2067/40994| Title: | The effects of historical satisfaction, provided services characteristics and website dimensions on encounter overall satisfaction | Authors: | Laureti, Tiziana Piccarozzi, Michela Aquilani, Barbara |
Journal: | THE TQM JOURNAL | Issue Date: | 2018 | URI: | http://hdl.handle.net/2067/40994 | ISSN: | 1754-2731 | DOI: | 10.1108/TQM-07-2017-0080 |
| Appears in Collections: | A1. Articolo in rivista |
Files in This Item:
| File | Size | Format | |
|---|---|---|---|
| TQM versione open per VQR.pdf | 802.02 kB | Adobe PDF | View/Open |
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