Please use this identifier to cite or link to this item:
http://hdl.handle.net/2067/32938
Title: | Endogenous and exogenous drivers of customers satisfaction | Authors: | Cicatiello, Clara Franco, Silvio Pancino, B. |
Journal: | From LearnAbility and InnovAbility, Proceedings of 14th QMOD Proceedings of 14th QMOD |
Issue Date: | 2011 | URI: | http://hdl.handle.net/2067/32938 |
Appears in Collections: | D1. Contributo in Atti di convegno |
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