Please use this identifier to cite or link to this item: http://hdl.handle.net/2067/32938
Title: Endogenous and exogenous drivers of customers satisfaction
Authors: Cicatiello, Clara 
Franco, Silvio 
Pancino, B.
Journal: From LearnAbility and InnovAbility, Proceedings of 14th QMOD
Proceedings of 14th QMOD
Issue Date: 2011
URI: http://hdl.handle.net/2067/32938
Appears in Collections:D1. Contributo in Atti di convegno

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