Please use this identifier to cite or link to this item: http://hdl.handle.net/2067/31842
Title: Criteri per la valutazione della qualit nei servizi
Authors: Cicatiello, Clara 
Franco, S.
Journal: La valutazione della qualit nei servizi. Concetti e Metodi. 
Issue Date: 2011
URI: http://hdl.handle.net/2067/31842
Appears in Collections:B1. Contributo in volume (Capitolo o Saggio)

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