Please use this identifier to cite or link to this item: http://hdl.handle.net/2067/29981
Title: An Analysis of the Relationship between Quality Factors and Customer Loyalty for Success of Firms in the Service Industry
Authors: Silvestri, Cecilia 
Journal: Strategic Marketing Management and Tactics in the Service Industry 
Issue Date: 2017
URI: http://hdl.handle.net/2067/29981
DOI: 10.4018/978-1-5225-2475-5.ch004
Appears in Collections:B1. Contributo in volume (Capitolo o Saggio)

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