Please use this identifier to cite or link to this item:
http://hdl.handle.net/2067/29981| Title: | An Analysis of the Relationship between Quality Factors and Customer Loyalty for Success of Firms in the Service Industry | Authors: | Silvestri, Cecilia | Journal: | Strategic Marketing Management and Tactics in the Service Industry | Issue Date: | 2017 | URI: | http://hdl.handle.net/2067/29981 | DOI: | 10.4018/978-1-5225-2475-5.ch004 |
| Appears in Collections: | B1. Contributo in volume (Capitolo o Saggio) |
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