Please use this identifier to cite or link to this item:
http://hdl.handle.net/2067/29405| Title: | A benefit based segmentation as a management tool to improve services quality in shopping centres | Authors: | Ruggieri, Alessandro Silvestri, C. Pancino, B. Franco, Silvio |
Journal: | Proceedings of 14th QMOD | Issue Date: | 2011 | URI: | http://hdl.handle.net/2067/29405 |
| Appears in Collections: | D1. Contributo in Atti di convegno |
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