Please use this identifier to cite or link to this item: http://hdl.handle.net/2067/29405
Title: A benefit based segmentation as a management tool to improve services quality in shopping centres
Authors: Ruggieri, Alessandro 
Silvestri, C.
Pancino, B.
Franco, Silvio 
Journal: Proceedings of 14th QMOD 
Issue Date: 2011
URI: http://hdl.handle.net/2067/29405
Appears in Collections:D1. Contributo in Atti di convegno

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