The effects of historical satisfaction, provided services characteristics and website dimensions on encounter overall satisfaction

Author(s)
Date Issued
2018
Type
article
Volume
30
Issue
30
Start Page
197
End Page
216
DOI
ISSN
17542731
Journal
Handle
File(s)
Thumbnail Image
Name

TQM versione open per VQR.pdf

Size

802.02 KB

Format

Adobe PDF

Checksum (MD5)

d01493a8ac86ff0cc6eac5a457c37dcf

Conference(s)
THE TQM JOURNAL