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  5. Endogenous and exogenous drivers of customers satisfaction

Endogenous and exogenous drivers of customers satisfaction

Author(s)
Cicatiello, Clara  
Franco, Silvio  
Pancino, B.
Date Issued
2011
Type
conferenceObject
Start Page
308
End Page
321
ISBN
8480812117
Journal
From LearnAbility and InnovAbility, Proceedings of 14th QMOD
Proceedings of 14th QMOD
Handle
http://hdl.handle.net/2067/32938
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Conference(s)
From LearnAbility and InnovAbility, Proceedings of 14th QMOD
Proceedings of 14th QMOD

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