Knowledge co-creation in Open Innovation Digital Platforms: processes, tools and services
Author(s)
Date Issued
2019
Type
article
Volume
34
Issue
7
Start Page
1434
End Page
1447
ISSN
0885-8624
Abstract
g
1
Knowledge co-creation in Open Innovation Digital Platforms:
processes, tools and services
Abstract
Purpose: The purpose of this paper is to understand how Open Innovation Digital Platforms (OIDPs)
can facilitate and support knowledge co-creation in Open Innovation (OI) processes. Specifically, it
intends to investigate the contribution of OIDPs oriented to successfully implement all the phases of
interactive coupled OI processes.
Design/methodology/approach: The paper carries out an exploratory qualitative analysis, adopting
the single case study method. The case here investigated is Open Innovation Platform Regione
Lombardia (OIPRL).
Findings: The case study sheds light on how OIPRL supports knowledge co-creation through its
processes, tools and services as a co-creator intermediary. In its launch stage, the platform simply
aimed at giving firms a tool to “find partners” and financial resources to achieve innovative projects.
Now, however, the platform has developed into an engagement platform for knowledge co-creation.
Research limitations/implications: One limitation lies in the particular perspective used to perform
the case study: the perspective of the digital platform itself. Future research should focus on the
individuals engaged in the platform to better investigate the processes, tools and services used to
implement the Open Innovation approach.
Practical implications: The paper suggests ways in which OIDPs could be used by firms for effective
exploration, acquisition, integration and development of valuable knowledge.
Originality/value: The study conceptualizes the role of OIDPs in shaping knowledge co-creation,
assuming that the platforms act as Open Innovation Intermediaries. Specifically, OIDPs can be
observed to function as “co-creator intermediaries” that define, develop and implement dedicated
processes, specific tools and appropriate services for supporting knowledge co-creation activities.
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