The relationship between service quality and customer satisfaction

Silvestri, Cecilia

The relationship between service quality and customer satisfaction

Author(s)

Silvestri, Cecilia

Date Issued

2012

Type

conferenceObject

Start Page

1246

End Page

1261

ISBN

9789963711079

Journal

Building New Business Models For Success Through Competitiveness and Responsibility, 5th Annual EuroMed Conference of the EuroMed Academy of Business.

Handle

http://hdl.handle.net/2067/41195

Conference(s)

Building New Business Models For Success Through Competitiveness and Responsibility, 5th Annual EuroMed Conference of the EuroMed Academy of Business.