International Experience in Business Processes Improving on the Base of Architectural Approach

Author(s)
Maurizio Masi, Luigi Fici, Pavel Malyzhenkov, Fabrizio Rossi
Date Issued
2019
Type
article
Volume
III
Issue
II
Start Page
61
End Page
73
Journal
Abstract
Standardization is the pinnacle of the quality management instruments, which is vital for satisfying customer needs and ensuring sustainable development of business. The ISO 9001:2015 (Quality Management Systems, QMS) standard requires organizations to use the process approach. This paper proposes to use architectural approach for analysis and improvement of business processes for implementation of the ISO 9001:2015 standard.
Handle