Browsing by Author Silvestri, Cecilia


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Issue DateTitleAuthor(s)
2013The Relationship Between Quality and Customer SatisfactionSilvestri, Cecilia 
2012The relationship between quality, customer satisfaction and customer loyaltyRuggieri, Alessandro ; Silvestri, Cecilia 
2012The relationship between service quality and customer satisfactionSilvestri, Cecilia 
2010THE RELATIONSHIP BETWEEN STORE BRAND, CUSTOMER SATISFACTION, CUSTOMER STORE LOYALTY AND PERSONAL CUSTOMER CHARATERISTICSSilvestri, Cecilia 
2016THE RELEVANCE OF MARKET ANALYSIS IN UNIVERSITY SPIN OFF CREATIONSilvestri, Cecilia ; Piccarozzi, M.
2024Roadmap to Industry 5.0: Enabling technologies, challenges, and opportunities towards a holistic definition in management studiesPiccarozzi, Michela ; Silvestri, Luca; Silvestri, Cecilia ; Ruggieri, Alessandro 
2011The Role and Impact of on Line Communication On University Studentss Perception of ServiceRuggieri, Alessandro ; Aquilani, Barbara ; Silvestri, Cecilia 
2012Role of Business Plan and Market Analysis Tools in USOs Start-up ProcessFici, Luigi ; Piccarozzi, Michela ; Ruggieri, Alessandro ; Silvestri, Cecilia 
2014The role of the proposal manager in quality management system of a companyMosconi , E. M.; Silvestri, Cecilia ; Piccarozzi, Michela ; Mosconi, Enrico Maria 
2017Service quality and customer satisfaction in thermal tourismRuggieri, Alessandro ; Silvestri, Cecilia ; Aquilani, Barbara 
2016Sustainability, TQM and Value Co-Creation ProcessesAquilani, Barbara ; Silvestri, Cecilia ; Ruggieri, Alessandro 
2016Sustainability, TQM and Value Co-Creation Processes: The Role of Critical Success FactorsAquilani, Barbara ; Silvestri, Cecilia ; Ruggieri, Alessandro 
2024Ten years of Industry 4.0 adoption: external and internal perspective in a systemic model towards Industry 5.0Piccarozzi, Michela ; Silvestri, Cecilia ; Rossi, Fabrizio ; Szopik-DepczyƄska, Katarzyna; Ioppolo, Giuseppe
2022Toward a framework for selecting indicators of measuring sustainability and circular economy in the agri-food sector: a systematic literature reviewSilvestri, Cecilia ; Silvestri, Luca; Piccarozzi, Michela ; Ruggieri, Alessandro 
2023TQM and sustainability: a study of the methods and CSFs of TQM for achieving sustainabilitySilvestri, Cecilia ; Silvestri, Luca; Piccarozzi, Michela ; Ruggieri, Alessandro 
2013Un modello per la creazione di spin-off accademiciPiccarozzi, M.; Silvestri, Cecilia ; Stefanoni, Alessandra 
2022Which are lifecycle phases considered for Circular Economy evaluation in the Agri-food sector?Gallo, Tommaso; Cagnetti, Chiara; Silvestri, Cecilia ; Silvestri, Luca; Ruggieri, Alessandro 
2022Which tools are needed to implement Lean Production in an Industry 4.0 environment? A literature reviewSilvestri, Luca; Gallo, Tommaso; Silvestri, Cecilia