Showing results 68 to 87 of 93
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| Issue Date | Title | Author(s) |
| 2015 | Offline and online customer satisfaction in B2C markets.Towards an overall customer satisfaction framework | Aquilani, B.; Silvestri, Cecilia ; Ruggieri, Alessandro ; Serpico, E. |
| 2020 | Offline vs. Online Quality Dimension: The Relationship Between Shopping Mall Quality Dimensions and Customer Loyalty | Silvestri, Cecilia ; Rapiti, E.; Piccarozzi, M. |
| 2019 | Online quality dimension: cluster analysis
in a shopping mall | Silvestri, Cecilia ; Rapiti, E.; Piccarozzi, M.; Ruggieri, A.; Aquilani, B. |
| 2015 | Open Design in Advabces Manufacturing Production | Ruggieri, Alessandro ; Mosconi Em; Poponi, S.; Silvestri, Cecilia |
| 2016 | Open Design in Advanced Manufacturing Production | Ruggieri, Alessandro ; Mosconi, Enrico Maria ; Poponi, Stefano ; Silvestri, Cecilia |
| 2017 | Positive Effects of the Innovative Start-Up on University Spin-Offs | Piccarozzi, Michela ; Silvestri, Cecilia ; Stefanoni, Alessandra ; Piccarozzi, A. |
| 2013 | Public Policy Innovation in Distance and On-Line Learning | Mosconi, Enrico Maria ; Silvestri, Cecilia ; Poponi, S.; Braccini, Alessio Maria |
| 2014 | QUALITY AND CUSTOMER SATISFACTION | Ruggieri, Alessandro ; Silvestri, Cecilia |
| 2013 | The Relationship Between Quality and Customer Satisfaction | Silvestri, Cecilia |
| 2012 | The relationship between quality, customer satisfaction and customer loyalty | Ruggieri, Alessandro ; Silvestri, Cecilia |
| 2012 | The relationship between service quality and customer satisfaction | Silvestri, Cecilia |
| 2010 | THE RELATIONSHIP BETWEEN STORE BRAND, CUSTOMER SATISFACTION, CUSTOMER STORE LOYALTY AND PERSONAL CUSTOMER CHARATERISTICS | Silvestri, Cecilia |
| 2016 | THE RELEVANCE OF MARKET ANALYSIS IN UNIVERSITY SPIN OFF CREATION | Silvestri, Cecilia ; Piccarozzi, M. |
| 2024 | Roadmap to Industry 5.0: Enabling technologies, challenges, and opportunities towards a holistic definition in management studies | Piccarozzi, Michela ; Silvestri, Luca; Silvestri, Cecilia ; Ruggieri, Alessandro |
| 2011 | The Role and Impact of on Line Communication On University Studentss Perception of Service | Ruggieri, Alessandro ; Aquilani, Barbara ; Silvestri, Cecilia |
| 2012 | Role of Business Plan and Market Analysis Tools in USOs Start-up Process | Fici, Luigi ; Piccarozzi, Michela ; Ruggieri, Alessandro ; Silvestri, Cecilia |
| 2014 | The role of the proposal manager in quality management system of a company | Mosconi , E. M.; Silvestri, Cecilia ; Piccarozzi, Michela ; Mosconi, Enrico Maria |
| 2017 | Service quality and customer satisfaction in thermal tourism | Ruggieri, Alessandro ; Silvestri, Cecilia ; Aquilani, Barbara |
| 2016 | Sustainability, TQM and Value Co-Creation Processes | Aquilani, Barbara ; Silvestri, Cecilia ; Ruggieri, Alessandro |
| 2016 | Sustainability, TQM and Value Co-Creation Processes: The Role of Critical Success Factors | Aquilani, Barbara ; Silvestri, Cecilia ; Ruggieri, Alessandro |